BBilling Dispute

[icemanx23]

Billing Dispute & Formal Complaint

​Account Details: [Your Account Number]

Issue: Service wrongly cancelled due to unallocated payments.

​Summary of Evidence:

• ​Proof of Payment: I have two successful payments from January shown on my bank statement (one for Broadband, one for TV).
• ​Transaction ID / UNP Reference: The reference number for these payments is: [Insert your UNP number here].
• ​Financial Loss: Because Sky failed to credit these payments to my account, I have been pushed £9.99 overdrawn and my services have been cut off.

​Required Actions:

1. ​Locate the funds using the UNP reference provided.
2. ​Reinstate all services immediately.
3. ​Waive any and all reconnection fees.
4. ​Apply a credit to my account to cover my £9.99 overdraft fee and the loss of service.

[icemanx23]

 

[icemanx23]

 

[icemanx23]

 

[icemanx23]

 

[icemanx23]

 

[Daniel0210 · Accepted solution]

@icemanx23 

Your images have been rejected. You've posted them on a public forum with personal details / reference numbers and details of non Sky payments from your bank account. Feel free to resubmit them with unrelated info and reference numbers blocked out. 

In case you're not aware you haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

[MarkGoldsmith]

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@icemanx23 wrote:

Billing Dispute & Formal Complaint

​Account Details: [Your Account Number]

Issue: Service wrongly cancelled due to unallocated payments.

​Summary of Evidence:

• ​Proof of Payment: I have two successful payments from January shown on my bank statement (one for Broadband, one for TV).
• ​Transaction ID / UNP Reference: The reference number for these payments is: [Insert your UNP number here].
• ​Financial Loss: Because Sky failed to credit these payments to my account, I have been pushed £9.99 overdrawn and my services have been cut off.

​Required Actions:

1. ​Locate the funds using the UNP reference provided.
2. ​Reinstate all services immediately.
3. ​Waive any and all reconnection fees.
4. ​Apply a credit to my account to cover my £9.99 overdraft fee and the loss of service.

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@icemanx23 did you make the payments manually, as if you did that may be the problem. The T&Cs required a direct debit or card payment to be setup on your account which will automatically take the payment on your payment date. When you make a manual payment, even if it is before the billing date, as the automated collection is already scheduled, the manual payment would end up as a credit on your account for future bills instead of paying the current one.

[icemanx23]

Yes, I do pay by direct debit, but it wasn't taken out. But I don't know why. Please stop trying to use this as an excuse

[caesarome]

@icemanx23 

If a direct debit fails Sky will try again within 10 days so it is only after a second failed attempt will your account be restricted.

You have said that it wasn't taken so have you spoken to your bank about this ?

[icemanx23]

The problem is it, didn't, it didn't foul?In the end, because it said it went through, because that's why it was nine pound ninety nine overdraught you owe me 

[caesarome]

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@icemanx23 wrote:

you owe me 

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I owe you nothing as you can see that everyone that has posted here doesn't work for Sky.

[Mark39]

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@icemanx23 wrote:

Yes, I do pay by direct debit, but it wasn't taken out. But I don't know why. Please stop trying to use this as an excuse

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@icemanx23 have you asked your bank? Looks like they've reversed the payments for some reason.

Note we're customers here, not Sky customer services.

[Daniel0210]

As already pointed out @icemanx23 

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@Daniel0210 wrote:

@icemanx23 

In case you're not aware you haven’t contacted Sky by posting on here. This is a customer ▶️ customer discussion forum where we try to help other customers.

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