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[Janet-lou]

Hi my bill is higher then nomarl and I don't no way and have not been informed 

[caesarome]

@Janet-lou 

Youy can view your Sky bill via the MySky app or online here:

https://www.sky.com/bill/tv-broadband-talk

From what you have said it sounds like a discount you had is coming to an end or has ended so time now to give Sky a call to see if Sky will offer you a further discount if you agree to a new 24 month contract. If you are offered something you will need to make your mind up on the call as phoning back later might see the same offer no longer available to you.

[Daniel0210]

@Janet-lou 
We can’t see your bills but the usual reason for a bill increase (other than the inevitable annual price increase in April), is that your discounts have ended. Perhaps compare the latest bill with previous ones to see where it differs.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.