Awaiting refund

[CatBxx]

Does anyone know how quickly a refund will be received? We left sky at end of June and have £70 roughly to receive as a refund - not sure when it should appear. 

[Mark39]

Normally around 6 weeks for an automated refund. If you request a manual refund, it's within 5 days. We can ask Sky's messaging team to contact you here so that you can request it via a private online chat, if you wish?

[CatBxx]

That would be wonderful - thank you! 

[Mark39]

OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @CatBxx to chat.