Asked to update payment details

[EdBB]

I have a message my Sky account telling me my direct debit payment details have expired for my broadband and talk package and I need to add new ones. My bank account details haven't changed so I don't understand why i'm being asked this. I attempted to add the same bank account info and got an error message. Anyone know what the issue is here?

[caesarome]

Did this message come in the form of an email and was there a link in this email that said it was going to your account ?

If the answer is yes to either or both of these then the email itself isn't from Sky as it is a scam one designed to capture your details and banking details.