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Discussion topic: Are Sky no longer offering 'good' deals to existing customers?

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This message was authored by: PandJ2020

Re: Are Sky no longer offering 'good' deals to existing customers?

Posted by a Superuser, not a Sky employee. Find out more

It's a palaver but I always found actually cancelling and then negotiating works best.  But YMMV.

 

But be prepared to leave...

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: Me134

Re: Are Sky no longer offering 'good' deals to existing customers?


@centenary137 wrote:

@Me134 wrote:

@centenary137 wrote:

@TimmyBGood wrote:

@centenary137 wrote:


You could negotiate a reduction in costs very easily beyond that date. I last did it in 2024.

Quite possibly, but that doesn't necessarily mean the suits at the top of that skyscraper in Philadelphia were happy about it: they've got rid of half of Sky Group since then.

 

https://www.skygroup.sky/en-gb/article/rtl-group-to-acquire-sky-deutschland 


Well it took them 6 years, 2018 to 2024 and likely beyond for them to make that decision, if they have.

 

And with VM aggressively rolling out hyperspeed fibre (1G) to the property with streaming service in tow that offers complete sky channels plus others, they're going to lose more customers if they think people are going to pay £100 a month just for streaming tv services!

 

I currently pay almost £120 and will be seeking a decent reduction especially as 'new customers' seem to be offered good deals. If not, I'll look to bolt on tv packages to my existing VM fibre package.


I renegotiated my basic TV package (Q with Netflix and HD, no multi-room, footy or cinema) when the April price rise hit and got it reduced by £10 so it's definitely feasible. As ever, it depends on who you speak to, also the more services you have, the more options they can offer.

 

Virgin are exactly the same at the end of minimum term, and as long as you're not wedded into one particular platform, just switch every 18/24 months. It's the same usually for any service. I'm just switching back to Sky BB today after leaving for VM 18 months back when Sky wouldn't budge on the price increase mid contract.


I mean a £10 discount on a £100+ package is hardly a worthwhile discount imho. 

 

6 months ago VM were repeatedly sending me fibre broadband renewal offers despite not even being mid contract. I phoned them to ask why they kept sending me the emails as Id already renewed? They said they had offers on all the time and gave me an example of upgrading my fibre to a faster speed at a lower cost than I was then paying! I thought they'd made a mistake and said so. Nope, more speed and cheaper price so naturally I said crack on.

 

It is a well established fact that getting 'new' customers is a more expensive and harder task than retaining existing ones. Letting existing customers migrate their services even if they return in 2 years, affects the company bottom line far more than being intransigent on deals. Also, what happened to the 'new customers only' prices while existing pay full price, doesnt that fall foul of consumer protection? 


If I was paying £100+ you may be right but as said I'm on a pretty much basic Q TV deal only (or was, just had my BB installed as well). So an extra £10 off the already discounted deal was appreciated. The TV package has 56% discount applied besides what I save on Disney+ & HBO (not that I was actually paying HBO anyway, we'll discount the upcoming Hayu 😉 )

 

The 500Mbps BB is also at 51% discount (£25pm, admittedly as a 'new' customer). I did leave Sky BB 24 months back since they wouldn't budge from the price rise and went to VM. I've never had any mid contract offers from them excepting to upgrade my speed although always paying a bit more. They did leave me on the Volt double speed when I left O2 shortly after starting so that was welcome. Their initial retention offer was good but they messed it up somehow and suddenly, that wasn't a deal they could offer and it was now an extra £5, take it or leave it. I left it.

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Not a Sky employee
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Sky Q with 2GB UHD box using WiFi
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access, main Deco hardwired to Max hub
2 Windows desktop PC's hardwired to each Deco, everything else using WiFi
This message was authored by: Eckiemo

Re: Are Sky no longer offering 'good' deals to existing customers?

Agree 200%
their customer service is dreadful - they couldn't care less about existing customers 

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