Apply credit

[ChristineYoung]

My account shows £568 credit how is this applied, as you have taken monthly charge out of my bank

[PandJ2020]

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@ChristineYoung wrote:

... as you have taken monthly charge out of my bank

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Not us.  We're just other customers here.

Without knowing how you've gained such a large credit it's hard to say.  But the credit should be used against future bills.

[caesarome]

@ChristineYoung 

You haven't been making any manual payments have you ?

If not are you a broadband customer who had a period of no working connection due to an external fault ?

Failing that have you gone back through your bills to see when it was actually added ?