First time taking up the TV and Broadband package, and what a disappointment Sky customer service is! When I called initially I was offered a great deal which I accepted, but they set up my broadband account incorrectly (it should have been a new connection due to fibre being installed but instead they did it as a switch which meant my order got cancelled, they themselves did not flag this even though it would have been obvious from their side!). When I called back to check everything was ok, another person explained that they had to set up broadband separately and the system wouldn't allow them to put in the original price I was offered but they would ensure it was honoured.
2 weeks down the road I have been charged / paid installation costs which were meant to be waived and I have been billed incorrectly (future bills are showing the incorrect amount, I should be in credit due to the overpayment!). Despite 2 further calls to try and rectify it is like Groundhog Day! I've had one person assure me it was in hand and would be resolved by a manager, then fast forward to today, the person I spoke to seemed to have no knowledge of my prior contacts despite me spending 15 min on hold whilst they read everything, then they tried to offer me a different price but not the original price!
I've said that I want the original price I was offered (I have this in writing) and to be reimbursed for the set up costs that I wasn't meant to be charged.
Do I keep my fingers crossed and wait this out? Are you meant to receive updates on the case resolution process? How long does this normally take?
I have zero confidence in anyone I speak to!
