Alison moram

[Ali+slater]

I spoke to one of ur colleagues last week and I told her I would pay the other 40 on the 16th and she said ok as im on the priority list and I have had my services restricted not happy thanks Alison moram 

[Daniel0210]

@Ali+slater 
You may not be aware but you haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to assist other customers.

Services will not be reinstated until the arrears Sky believe you owe have been paid and you’ve also set up a new continuous payment method. Until then any calls to Sky will only prompt you to pay.

Restrictions are applied automatically and can’t be overridden by agents. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If your payment is 2+ weeks overdue you will have to pay the next bill as well. If you’re in arrears for 56+ days Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

🔹

Also see these links offering support:
https://www.sky.com/help/your-account/cost-of-living/articles/cost-of-living-support
and
https://www.sky.com/help/articles/support-with-financial-difficulty

[caesarome]

@Ali+slater 

You are not talking to Sky here but only to other customers as this is where we help each other.

Sadly you were misinformed when you spoke to them as services will be restricted when a bill has not been paid and the opnly way to get everything back is to both pay the bill and setup your payment details again.

[Mark39]

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@Ali+slater wrote:

I spoke to one of ur colleagues last week and I told her I would pay the other 40 on the 16th and she said ok as im on the priority list and I have had my services restricted not happy thanks Alison moram 

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Yes, you can do that, but it won't prevent your services being restricted if your bill is overdue.

I don't believe customers looked after by the Customer Priority team are managed any differently in this respect.