Agreed discount has changed

[Anonymous]

When I took out my contract I agreed  take Multi Room at an agreed amount of £7.50 per month for 24 mths. (this was via chat and I have a screenshot to prove it).

The 24 months end in November. I have just noticed that part of the discount £2.50 has disappeared and I am now paying £10.

I have queried this and raised a complaint with no success.

Thankfully its only £2.50 per month but its the principal. I wondered if anyone could point me in the direction to get this resolved.

[caesarome]

@Anonymous 

When did you put the complaint in and how did you do this as it then gives Sky up to 8 weeks to resolve this and if they don't you can ask for a deadlock letter to take it further.

[Anonymous]

Thank you for the information.

It was just last week. I got a reply with an explanation that didnt make sense to me it referred to VAT. It also confirmed the complaint was now closed.  I will make contact again Thanks again

[caesarome]

@Anonymous 

You can fill in this form to do this:

https://www.sky.com/help/complaints

Give them the date and time that you agreed to the discounts so they can listen to the calls if needs be.

[Anonymous]

I agreed through chat. I'm not sure if those are held but I will try again. Thankfully I have a screenshot.

Thanks again for your help

[PandJ2020]

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@Anonymous wrote:

... it referred to VAT.

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...unless the Government has changed VAT rates then that 'explanation' seems a, well, just wrong.

[Anonymous]

After a break from dealing with this  have been on chat today and also telephone. I am going to leave it now.

I have a screenshot  of what I agreed to in November 2024 agreeing to multiscreen for £7.50 for 24 months.

I offered to send a copy. 

Nobody wants to see it. I am being told I will pay £10 from April and there is nothing can be done about it.

[DaveDrizen]

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@Anonymous wrote:

When I took out my contract I agreed  take Multi Room at an agreed amount of £7.50 per month for 24 mths. (this was via chat and I have a screenshot to prove it).

The 24 months end in November. I have just noticed that part of the discount £2.50 has disappeared and I am now paying £10.

I have queried this and raised a complaint with no success.

Thankfully its only £2.50 per month but its the principal. I wondered if anyone could point me in the direction to get this resolved.

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Was  all of your discounts for 24 months or was  there two amounts . If you look on yourprevious bills  you can see if this was the case.  And the one for£2.50 was only for shorter periodwhich has now ended. It will show the end date of your discounts on the bill.