Address Change

[Becca10]

Hey Guys,

I've seen a few posts regarding this issue, but I'm trying to change my address & billing address on my account to my new one, however whenever I call I can't get through and there's a message stating back to call back tomorrow. Is there anyway I can amend my address online asap??

Thanks!

[Daniel0210]

@Becca10 

No, not online. What Sky services do you currently subscribe to? 

[Becca10]

Okay, I don't have a sky package etc It's sky mobile i'm using

[Daniel0210 · Accepted solution]

@Becca10 
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that appears you have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Becca10]

@Daniel0210 

Perfect, thank you for that!

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Becca10.

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

[Becca10]

@Addie15 

Thank you, you made the process very quick and easy! 🙂 Issue resolved.

[Sophie08]

Please escalate me to a sky employee, I am trying to change my address online but wont give me the option to change it. Thank you for your help

[Daniel0210]

@Sophie08 

You can't do it online. What Sky services do you currently subscribe to? 

[Sophie08]

Sky glass only (Sky TV)

[caesarome]

@Sophie08 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Sophie08 an invite to chat.

[IC3]

I am trying to upgrade my phone but it seems to auto-fill my previous address and I cannot change. Please can you help?

[caesarome]

@IC3 

To get your address changed (if it is wrong on your account) and to get the upgrade put through then give Sky a call on the free 150 number from your mobile.