Additional £80 payment

[Helen200]

I have a sky broadband contract which is due to end in March. Sky have tried to take £80 additional to my monthly payment. I cancelled this payment as I didn't know what it is for. The amount due is now £90. What is this additional payment for?

Have tried calling but cannot speak to anyone 

[caesarome]

@Helen200 

If you cdon't moser this bill to a previous one which you can do via the MySky app or online here what is different:

https://www.sky.com/bill/tv-broadband-talk

Cancelling your payment isn't a good idea because if Sky can't take the payment then your broadband might be suspended until it is paid.

[PandJ2020]

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@Helen200 wrote:

I have a sky broadband contract which is due to end in March. 

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No, your contract does not end in March.  Your contract only ends when you switch/cancel.

Only 'in contract' discounts end.

You also pay monthly in-advance so additional costs could be the undiscounted portion?