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Discussion topic: Adding users to my account

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This message was authored by: stoemsen

Adding users to my account

I'm trying to add an additional user to my account. Can't believe it can be this hard but maybe someone can offer advice. 

How do I add them - this seems to be the page for it but no options to actually... do it.

 

Thanks.

 

 

Screenshot 2026-07-21 at 17.05.55.png

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This message was authored by: Mark39

Re: Adding users to my account

Posted by a Superuser, not a Sky employee. Find out more

@stoemsen I've never had occasion to do this, but I assume you tap the blue 'invite someone new' button and take it from there?

This message was authored by: caesarome

Re: Adding users to my account

Posted by a Superuser, not a Sky employee. Find out more

@stoemsen 

Does this link help you to do this:

 

https://www.sky.com/discover/sky-id-setup

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This message was authored by: stoemsen

Re: Adding users to my account

Thanks but I can't see that link anywhere. 

screencapture-sky-mydetails-additional-users-2026-07-21-17_40_07.png

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This message was authored by: stoemsen

Re: Adding users to my account

Thanks, but that page doesn't give me the option to add anyone to my account.

This message was authored by: caesarome

Re: Adding users to my account

Posted by a Superuser, not a Sky employee. Find out more

I believe you select the sign in option against the relevant option, setup the ID on the next page then link it to your main Sky ID using billing details or your account number.

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This message was authored by: Mark39

Re: Adding users to my account

Posted by a Superuser, not a Sky employee. Find out more

@stoemsen try closing all sky.com websites and then clearing your browser cache (cookies etc)

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This message was authored by: stoemsen

Re: Adding users to my account

Thanks I'll try but have already tried in Incognito mode which doesn't cache or use cookies. Same result. 

This message was authored by: MightyQuinn

Re: Adding users to my account

Posted by a Superuser, not a Sky employee. Find out more

Hi @stoemsen   It is not clear anywhere, but the procedure is that your additional user has to create their own sky account and then link it to yours. In essence you don't do anything apart from provide your new additional user the linking data, e.g. your 12 digit account number.

Account access for friends and family.

 

Edit: I have found that the Bing search engine clearly shows the procedure, just search Bing for "how to add additional user on sky".

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