Discussion topic: Adding users to my account
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Message posted on 21 Jul 2026 05:09 PM
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Adding users to my account
I'm trying to add an additional user to my account. Can't believe it can be this hard but maybe someone can offer advice.
How do I add them - this seems to be the page for it but no options to actually... do it.
Thanks.
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All Replies
Message posted on 21 Jul 2026 05:14 PM
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Re: Adding users to my account
@stoemsen I've never had occasion to do this, but I assume you tap the blue 'invite someone new' button and take it from there?
Message posted on 21 Jul 2026 05:34 PM
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Re: Adding users to my account
Does this link help you to do this:
https://www.sky.com/discover/sky-id-setup
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 21 Jul 2026 05:41 PM
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Re: Adding users to my account
Thanks but I can't see that link anywhere.
Message posted on 21 Jul 2026 05:42 PM
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Re: Adding users to my account
Thanks, but that page doesn't give me the option to add anyone to my account.
Message posted on 21 Jul 2026 05:44 PM
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Re: Adding users to my account
I believe you select the sign in option against the relevant option, setup the ID on the next page then link it to your main Sky ID using billing details or your account number.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 21 Jul 2026 05:51 PM
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Re: Adding users to my account
@stoemsen try closing all sky.com websites and then clearing your browser cache (cookies etc)
Message posted on 21 Jul 2026 08:30 PM
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Re: Adding users to my account
Thanks I'll try but have already tried in Incognito mode which doesn't cache or use cookies. Same result.
Message posted on 22 Jul 2026 09:40 AM - last edited: 22 Jul 2026 09:51 AM
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Re: Adding users to my account
Hi @stoemsen It is not clear anywhere, but the procedure is that your additional user has to create their own sky account and then link it to yours. In essence you don't do anything apart from provide your new additional user the linking data, e.g. your 12 digit account number.
Account access for friends and family.
Edit: I have found that the Bing search engine clearly shows the procedure, just search Bing for "how to add additional user on sky".
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