Adding packages without consent

[Claretkaren]

My contract is up for renewal so tried to do that today.

What a complete nightmare!!!

I found out that Sky Cinema  had been added to my account without my knowledge ( £13 a month) . When I  queried and asked how and when it was done, I  found that when the Sky Engineer added our property to put our new Sky Q  in, he added it even though  we made it very clear that we didnt want it!! Asked for it to be removed , to be told that I  still had to pay for it until 12th March. Why???

I didnt ask for it!!!

Then trying to renew contract was a complete nightmare.  The agent " sniffed" all the time , didn't listen to me and then had the cheek to offer me a package £15  more a month than I'm  paying now. 

Have complained, waiting for a reply which I  dont suppose I will get!

Been with Sky 27 years, gets worse every year

[PandJ2020]

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@Claretkaren wrote:

...to be told that I  still had to pay for it until 12th March. Why???

You have to give 31 days notice to remove any package.  (Obviously, you have a separate complaint)

[Claretkaren]

I know that I  have 31 days but it's the fact that I  still have to pay for it when I  never wanted it in the first place!!!