Account

[Bol1]

I have been temporarily switched off because I haven't paid a bill. I have spoke to 2 different people about this and it was supposed to be sorted. Can I please speak to a supervisor from Ireland to get this sorted out. This is unacceptable and going on 3 weeks 

[Daniel0210]

@Bol1 
If you are new to the forum then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

If your services have been restricted due to a missed payment/s they won’t be switched back on until any arrears Sky Ireland believe you owe have been paid and you’ve also set up a new continuous payment method. Additionally until then, any calls to Sky Ireland will only prompt you to pay.

Restrictions are applied automatically and can’t be overridden by agents. Sky do NOT allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

If a payment is 2+ weeks overdue you will have to pay the next bill as well.

If payments are 56+ days overdue Sky can fully terminate your subscription (but you’ll still owe the arrears).

If this is part of a credit agreement purchase (for Sky Mobile or Sky Glass) non payment can see the credit agreement cancelled at which point the full amount becomes due in one payment.

Otherwise, once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

🔹

Also see these links offering support:
https://www.sky.com/help/your-account/cost-of-living/articles/cost-of-living-support
and
https://www.sky.com/help/articles/support-with-financial-difficulty

[caesarome]

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@Bol1 wrote:

Can I please speak to a supervisor from Ireland to get this sorted out. 

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You can if you call but the chances are you will be asked to pay what you owe as no matter what you were told once you are behind paying a bill services are restricted until you have paid in full what you owe and that you have set up your payment details again.