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[Mikey73jones]

iff direct debit fails how long before sky try again 

[PandJ2020]

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@Mikey73jones wrote:

iff direct debit fails how long before sky try again 

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10 days.

[caesarome]

@Mikey73jones 

During that time you do not need to to make a manual payment as this will not stop Sky from trying to take it via a direct debit for the second time.

[Daniel0210]

@Mikey73jones 
If the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (warning: any manual payment made in this period will usually only go as a credit towards the following months bill leaving this months unpaid).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it (even if you’re told otherwise on the phone). Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

These links may also provide some useful advice …
🔹 https://www.sky.com/help/articles/cost-of-living-support

🔹 https://www.sky.com/help/articles/support-with-financial-difficulty

🔹 https://www.sky.com/help/articles/missed-payments-sky-glass