@Chelsea51 wrote:
It says my Netflix is included in my package so why have I been charged extra £7 for nextlfic on top of my package
That indicates you have Standard Ad free, it's an extra £7 a month over the Standard Ad supported.
It's a rolling monthly add-on so go to your Netflix account online and downgrade if needed.
https://www.netflix.com/ChangePlan
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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access, main Deco hardwired to Max hub
2 Windows desktop PC's hardwired to each Deco, everything else using the Deco WiFi
