So to be clear what you are saying is it is asking you to update your payment details when you login to your account ?
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Posted by a Superuser, not a Sky employee. Find out more
And what happens when you try to
login, what onscreen message do you see ?
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Actually they will not help as they will suspend your services until you restore the direct debit and should there be a missed payment then this will appear on your credit record.
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I'm not getting any services just paying for nothing
That appears to be a different issue than your issue with your account so perhaps you can explain more what is actually happening with your services and what messages you are seeing ?
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Iv never been able to log in to my account, I didn't need the sim straight away so wasn't an issue . Tried to use the sim and won't allow as not been activated. Can't activate sim now as after spending 42 minutes on the phone Iv been told the sims been cancelled as it wasn't activated!! I will have to now order a new sim which I can't do as can't log in and will have to pay more which isn't possible as Iv got cancer and heart failure so not able to work hence trying to sort the sim to save every penny possible
