@Anonymous52 wrote:
I recently changed from Virgin to Sky. My one touch switchover was never sent through properly by Sky so I am still receiving bills from Virgin. When I contacted Virgin they said the changeover is still pending & Sky have not notified them that they are now the service provider. I have now had to give 30 days notice to Virgin to cancel my contract which is going to mean I have to pay another bill in addition to the one from Sky. I spoke to someone at Sky who said it wasnt their problem & to speak to Virgin. I am now regretting changing to Sky because this is my first experience of their customer service which has been very poor! I would like to make a complaint but appears impossible to find details for that department. I doubt that I am the only one to have issues when changing from Virgin to Sky!
Which services did you switch?
Sky wouldn't be able to cancel a TV subscription with Virgin only broadband ( and that's IF the new One touch Switching broadband system is working as expected - which is having several issues since it was launched).
Sky Stream and Sky Broadband customerPlease LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
