Account payment

[Callumbrown]

Hi, I have had an unelected change in life due to my baby being born premature at the start of January, because of this I have not been at work through January therefore did not get paid for the month! This has resulted in me having a few problems paying some of my bills and have had to prioritise which ones I pay and unfortunately sky was not at the top of my list. I am going too struggle paying my bill for the month of January however I am back at work now I will be able to pay it from this month, is there anything I can do too stop myself missing the second payment attempt?

[Daniel0210]

@Callumbrown 

Congratulations firstly.

The following process applies to everyone …

🟫If you have a Direct Debit set up and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (warning: any manual payment at this point will only go as a credit towards the following months bill).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🟫If you have a Continuous Card payment method set up, if the full payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

These links may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

https://www.sky.com/help/articles/support-with-financial-difficulty

If you are behind with Stream or Glass payments there is further information on this link:
https://www.sky.com/help/articles/missed-payments-sky-glass

[DaveDrizen]

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@Callumbrown wrote:

Hi, I have had an unelected change in life due to my baby being born premature at the start of January, because of this I have not been at work through January therefore did not get paid for the month! This has resulted in me having a few problems paying some of my bills and have had to prioritise which ones I pay and unfortunately sky was not at the top of my list. I am going too struggle paying my bill for the month of January however I am back at work now I will be able to pay it from this month, is there anything I can do too stop myself missing the second payment attempt?

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Have tried contacting your bank to see if  they could give a temporary overdraft to cover you till you get payed