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Discussion topic: Account over taken

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This message was authored by: Sym14

Message posted on ‎23 Jun 2026 01:12 PM

Account over taken

I joined sky in 2002 and have been a customer ever since however my ex partner overtook my account when I left him in 2022. Once I had managed to get away and start rebuilding my life I  used Sky again as my tv viewing  preference but my sky only realises me as being a customer since I left him. Can I challenge this?

 

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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎23 Jun 2026 01:23 PM

Re: Account over taken

Posted by a Superuser, not a Sky employee. Find out more

@Sym14  If the old account was uin your name your ex could not take it over, they may be paying the bills but I suspect the old account is still under your name?

 

If you used a new email account to setup your new account account theye would not be any link to that account.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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This message was authored by: caesarome

Message posted on ‎23 Jun 2026 01:36 PM

Re: Account over taken

Posted by a Superuser, not a Sky employee. Find out more

@Sym14 

Did you at any point rejoin Sky as a new customer ?

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Message posted on ‎23 Jun 2026 02:15 PM

Re: Account over taken

Posted by a Superuser, not a Sky employee. Find out more
@Sym14 wrote:

I joined sky in 2002 and have been a customer ever since however my ex partner overtook my account when I left him in 2022. Once I had managed to get away and start rebuilding my life I  used Sky again as my tv viewing  preference but my sky only realises me as being a customer since I left him. Can I challenge this?

Hi @Sym14  Sky doesn't allow account takeovers. Are you sure that you didn't just leave and your ex partner opened up a new account? To keep your customer service you needed to perform a house move. Obviously your service reset to 0 years when you left.

Welcome to the Sky Community Forum

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