Account in credit

[NicolaJade]

Hello, I cancelled my package back jn July, my September bill says £38 credit, I haven't recieved this back as yet? I used to have my direct debits go out on the 2nd? When will this be refunded please? Thanks

[caesarome]

@NicolaJade 

To get you some help with this refund I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Jason-]

Hello @caesarome, thanks for making us aware of @NicolaJade's post. We'll be sure to send them an invite now so we can help with their refund request 👍🏻

Thanks, Jason-