Account in credit

[chizfoley]

Hi

account in credit all equipment returned and acknowledged, overpaid an extra month not received £46.47 credit on my account could this be escalated please?

[Daniel0210]

@chizfoley 
Refunds should normally take about 6 weeks from your last day of connection, but recent posts on here suggest in some cases it is taking longer.

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm in your reply whether the payment method is still active.

[chizfoley]

Hi 

payment method is still active

[Daniel0210]

@chizfoley 
Your post has been escalated to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have just 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[chizfoley]

Hi thanks for trying to escalate still not heard from sky on here or anywhere else 

[Daniel0210]

@chizfoley 

I've escalated it again and Sky will hopefully contact you tomorrow. The process is as per my earlier post. 

[chizfoley]

Thanks for trying again, I think it's a lost cause, no contact.

[Daniel0210]

@chizfoley 

Strange. I will escalate for a third time. If you don't get a chat invite tomorrow you may need to call. 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @chizfoley.

[Addie15]

Update-We are closing this session now as this matter has been resolved. Thanks.