Account in credit

[Oana22]

Hello,

I have cancelled my Sky broadband subscription in July and my account is in credit.

Will I get a refund or do I need to request it?

Many thnaks,

Oana

[Daniel0210]

@Oana22 
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. It will take longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you wish we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account.