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Discussion topic: Account holder confusion

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Avatar for Julie3773
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This message was authored by: Julie3773

Message posted on ‎01 Oct 2026 01:01 PM

Account holder confusion

I took over my ex partners broadband as he was mid contract and it is at my address.

I can not get on to Netflix, my Sky package seems to be in his name and I can see what products he has bought.

Someone please help

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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎01 Oct 2026 01:02 PM

Re: Account holder confusion

Posted by a Superuser, not a Sky employee. Find out more

@Julie3773 

You took over payment but the account holder cannot be changed from your ex to you.


▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
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Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎01 Oct 2026 01:10 PM

Re: Account holder confusion

Posted by a Superuser, not a Sky employee. Find out more

@Julie3773 

To access Netflix if he had setup an account you need to be using this to login to it.

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