Account ended, equipment return error

[JillME]

I recently cancelled my Sky contract as it came to the end of the term.  I've received two boxes to return:

Sky Q 1TB UHD

Sky Q 1TB

The problem is, we only have the Sky Q 1TB UHD.  I've never had two boxes, and I don't want to be billed for a piecce of equipment that I don't have.  I did upgrade from Sky Q to Sky Q UHD where I think the box was replaced, but the engineer took the old equipment away.

Can I get this resolved so Sky expect only one item returned?

[caesarome]

Send back the one you have got and make sure when doing so you get and keep proof of posting when doing this.

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@JillME wrote:

I did upgrade from Sky Q to Sky Q UHD where I think the box was replaced, but the engineer took the old equipment away.

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This might be related to this so does your online account at present show that you have 2 boxes, if so you might want to give Sky a call about this so it can be corrected.

[JillME]

Hi there I still need help

[Mark39]

Have you called, as suggested? What did Sky say?