Account credit

[Aisling7]

Hi, I cancelled my sky but still have money sitting in credit for the past month. Do I have to phone to request a refund or do they do it automatically? If it's automatic how long does it take?

[Daniel0210]

@Aisling7 

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking a bit longer.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunately that process is currently unavallable and we don't know when it'll return.

You will therefore need to contact Sky and speak to an agent by other means; either by calling, through Sky Assistant or through social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.