Account closed - showing I am in credit

[kmill1]

I cancelled and paid off my phone contract with a 1 off payment. My account is now in credit and says that it will come off my next bill, but I won't have any future bills so would like the amount refunded to my bank. Please could you advise how I can arrange for this?

[Daniel0210]

@kmill1 

Did you also cancel any sim deal as well?

You will need to contact Sky to expedite this through social media, Sky Assistant or by phoning in.

[kmill1]

Yes the sim was cancelled too. I will try and contact Sky via social media. Thank you! 

[Daniel0210 · Accepted solution]

@kmill1 
These are the current methods for contacting Sky. (Depending on your reason for making contact some methods will be more appropriate than others) …

🟩 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

Note: if your services are restricted due to a missed payment phone contact is unlikely to work.

🟩 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟩 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟩 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

Note 🔹If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required.