Account billing incorrect after new sign up

[GavALaa]

Hi, I signed up to a new deal with Sky after leaving last year. I've just checked over my next bill and the amount is wrong due to having 2 lots of whole home on the account. I returned my old puck when I left last and was issued with a new one when I re joined last week. It's still showing my old puck on the account.

[caesarome]

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@GavALaa wrote:
my next bill and the amount is wrong due to having 2 lots of whole home on the account. I returned my old puck when I left last and was issued with a new one when I re joined last week. It's still showing my old puck on the account.

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If you left last year then you shouldn't be being billed for this puck so regarding the whole home charges, do they cover the same dates ?

[GavALaa]

The charges are new to this sign up. When signing up the guy asked if I still have the old puck as it was showing on my terminated account. I told him no it was returned. He said he would send a new one which he did. I've now realised that my next bill is showing 2 lots of whole home and also when I go to check my services it shows the old puck as a connection issue. Which it would as I don't have it so it's not connected.

[caesarome]

You will have to call Sky about this as it all seems rather odd so let them look into it for you.