21 Jan 2025 07:04 PM
Hiya, im having issues linking my sky ID. When I go though the process of linking my ID it says 'account already linked', however I can't access any of bills, any of my sky mobile products or any features of the my sky app as it says 'this page is restricted' I How can I go about fixing this?
21 Jan 2025 07:45 PM
Posted by a Superuser, not a Sky employee. Find out more
@Hope20 wrote:
it says 'this page is restricted'
That suggests you might be using the wrong login details so are you sure you are using your main one that you have setup for your account ?
21 Jan 2025 07:51 PM
I've only ever had one account, the one I set up when I purchased a laptop with sky mobile. When I log in it tells me to finish setting up my account, I follow the instructions using my bank info ect and it says the account has already been linked and im good to go. But when I try to look at my bills it says to finish setting up my account and makes me do the whole thing again!
21 Jan 2025 08:01 PM
Posted by a Superuser, not a Sky employee. Find out moreWe can arrange some help for you via Sky's messaging team if you want as they will send you a private message via here but it will not be until sometime tomorrow now so let us know if you would like this actioned ?
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 50 minutes
New Discussion