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Discussion topic: ‘Account already linked’ issue with Sky ID

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This message was authored by Hope20 This message was authored by: Hope20

‘Account already linked’ issue with Sky ID

Hiya, im having issues linking my sky ID. When I go though the process of linking my ID it says 'account already linked', however I can't access any of bills, any of my sky mobile products or any features of the my sky app as it says 'this page is restricted' I How can I go about fixing this? 

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This message was authored by caesarome This message was authored by: caesarome

Re: ‘Account already linked’ issue with Sky ID

Posted by a Superuser, not a Sky employee. Find out more

@Hope20 wrote:

it says 'this page is restricted'


That suggests you might be using the wrong login details so are you sure you are using your main one that you have setup for your account ?

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Hope20
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This message was authored by Hope20 This message was authored by: Hope20

Re: ‘Account already linked’ issue with Sky ID

I've only ever had one account, the one I set up when I purchased a laptop with sky mobile. When I log in it tells me to finish setting up my account, I follow the instructions using my bank info ect and it says the account has already been linked and im good to go. But when I try to look at my bills it says to finish setting up my account and makes me do the whole thing again! 

This message was authored by caesarome This message was authored by: caesarome

Re: ‘Account already linked’ issue with Sky ID

Posted by a Superuser, not a Sky employee. Find out more

We can arrange some help for you via Sky's messaging team if you want as they will send you a private message via here but it will not be until sometime tomorrow now so let us know if you would like this actioned ?

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