It looks like my Father-in-Laws Sky account (not this one I'm messaging from) has been taken over maliciously and he can't access his account or emails because the username and passwords he tries don't work.
He was on the phone to Sky for several hours yesterday, who changed his password and security question but the password doesn't work and it asks for a Memorabe Date when the security question he changed yesterday was for First Address. The email address on the account is a hotmail.com address when it should be a Sky.com one. He claims he has never had a hotmail address.
This all started yesterday when his address book were all sent a scam email regarding Amazon. We advised him to change his email password and this is how we discovered to likely hack into his account.
Following Sky's help pages, and clicking Forgotten Password, or Forgotten User ID just sends us around in circles because it doesn't recognise his email address, or the password he was meant to have changed yesterday, and asks the wrong security question.
Any help appreciated. Naturally he worried about who has access to his account and what they might gain from that access. He has a TV, Mobile and WiFi package.
