25 Jun 2024 12:43 PM
It looks like my Father-in-Laws Sky account (not this one I'm messaging from) has been taken over maliciously and he can't access his account or emails because the username and passwords he tries don't work.
He was on the phone to Sky for several hours yesterday, who changed his password and security question but the password doesn't work and it asks for a Memorabe Date when the security question he changed yesterday was for First Address. The email address on the account is a hotmail.com address when it should be a Sky.com one. He claims he has never had a hotmail address.
This all started yesterday when his address book were all sent a scam email regarding Amazon. We advised him to change his email password and this is how we discovered to likely hack into his account.
Following Sky's help pages, and clicking Forgotten Password, or Forgotten User ID just sends us around in circles because it doesn't recognise his email address, or the password he was meant to have changed yesterday, and asks the wrong security question.
Any help appreciated. Naturally he worried about who has access to his account and what they might gain from that access. He has a TV, Mobile and WiFi package.
25 Jun 2024 02:33 PM
Posted by a Superuser, not a Sky employee. Find out moreIs this where he's trying to log in: https://www.sky.com/signin ?
25 Jun 2024 02:40 PM
Yes.
We've tried his real email address and a different SkyID that we found but neither work with the passwords we have. The SkyID is the hotmail email address but that's not his.
25 Jun 2024 03:01 PM
Posted by a Superuser, not a Sky employee. Find out moreIt's not possible to change a SkyID user name, so if he's never set up a SkyID with that username it's not his.
His SkyID username is most likely his email address, but if it isn't, and he can't reset it using the 'forgotten username or password link', I'm afraid he'll have to go back to Sky.
It's probably best to tell them he can't log in to his SkyID, rather than mention his email account at this stage.
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