Account Query. I am receiving emails asking for me to return my equipment. I have recentlyacresolve

[Peter7468]

I am receiving ongoing emails to return my Sky equipment or incur charges from 5th Aug if I fail to do so. I have not cancelled my account, but have renewed it recently! Can you update my account to prevent me receiving these incorrect emails and the threat of incurring additional costs.

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Moderator note: Removed personal/identifiable details

[Daniel0210]

@Peter7468 
We are fellow customers on here so you’re not contacting Sky Customer Services by posting on the forum.

Your post has been removed as you've included personal information (your name and address) on a public forum. Those details will be removed by staff. 

The quickest way to resolve this may be to call Sky or when your post returns to the main board we can get you some help via the Messaging Team. 

[Daniel0210]

@Peter7468 

Your post has been edited and is now viewable to all again. Do you want this escalating to the Messaging Team now or have you called Sky?