Absolute joke

[Freebury1988]

While I sit here and still wait for anyone to talk about possibly getting charged for equipment I've sent back already. You now try and take money out of my bank account for an account that's already been paid for this month  really should of rang up and saved myself the ball ache. 

[Mark39]

Do you have proof of posting for the returned equipment?

Did you make a manual payment for this month?

[Freebury1988]

Yes I have proof of postage

yes I made 2 manual payments as I get payed from every 4 weeks and it's difficult to pin down an exact date to up a DD 

[Mark39]

Manual payments will cause problems such as this. You agreed to pay by ire payment by direct debit or automated monthly card payment. 

We can ask Sky's messaging team to contact you here so that you can get the returned equipment issue sorted out it via a private online chat, if you wish.

[PandJ2020 · Accepted solution]

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@Freebury1988 wrote:

yes I made 2 manual payments

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Depending on the timing making manual payments may not necessarily prevent an automated one if it's already been requested.

[Freebury1988]

If you'd be so kind. 

[Mark39]

OK, I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates. Once the chat is activated it remains open for 48 hours, after which it will automatically close..

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147