About my recent bill

[Suresh145]

Why it's showing £46 extra on my bill. This is not in my package if you added by mistaken please remove without any prior information you should not do like this . Please try to remove that amount from my bill.

[caesarome]

@Suresh145 

You are only talking to other customers on here and not Sky support so we can not add or remove anything for you.

What does your bill show that this extra £46 is for, could a discount have ended, compare your latest Sky bill to a previous one, what is the difference ?

[Suresh145]

Hello Suresh,

Broadband Contract Summary

NOW Superfast

Part fibre technology

This contract summary provides the main elements of this service offer. It helps to make a comparison between services offered. Complete information about the service(s) is provided in your order confirmation and terms and conditions booklet.

Services and equipment:

Services: NOW Superfast

Equipment: Sky Hub 4.2

Speeds of the internet service and remedies:

Download speeds: Normally Available: 61.9Mbps; Max: 61.9Mbps; Min: 55.7Mbps

Upload speeds: Normally Available: 17.5Mbps; Max: 17.5Mbps; Min: 15.7Mbps

For more information on our Broadband products and speeds see www.sky.com/broadband If you experience any continuous or regularly recurring discrepancy between the actual performance of your broadband and the performance indicated above, then please contact Sky.

Price:

NOW Superfast, Part fibre technology: £24.00 per month for 24 months, £46.00 per month thereafter

Activation Charge: £0.00

Hardware Charge: £0.00

Delivery Charge: £0.00

[Suresh145]

This is my contract until 2027 so how come it's showing £46 now. Just check that

[MightyQuinn]

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@Suresh145 wrote:

This is my contract until 2027 so how come it's showing £46 now. Just check that

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Hi @Suresh145   I'm afraid that nobody here can check that. Please see Welcome below for information about this community.

[Suresh145]

I have recently spoken to one-off your colleagues they said it's a system error we will fix it but still it's showing £46 in my bill.

[caesarome]

@Suresh145 

Not sure how many times we have to say this:

We are customers here only so you are not talking to Sky.