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Discussion topic: About my account

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Avatar for Daniielle91
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This message was authored by: Daniielle91

Message posted on ‎19 Jul 2026 04:41 PM

About my account

Ive only just joined sky on the 7th of July and I still have have no Internet I have someone coming out tomorrow but I wont be home as my disabled son got a hospital appointment how can I rebook this appointment
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Avatar for Daniel0210
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This message was authored by: Daniel0210

Message posted on ‎19 Jul 2026 04:44 PM

Re: About my account

Posted by a Superuser, not a Sky employee. Find out more

@Daniielle91 

See the 'reschedule' section in this link

https://www.sky.com/help/articles/sky-broadband-engineer-visits 

 

If the original appointment is for tomorrow you will likely be charged £25 if you change it giving little notice. Can a responsible adult be at the address for you? 


▪️ I AM NOT A SKY EMPLOYEE ▪️
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Sky customer since 2001
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This message was authored by: caesarome

Message posted on ‎19 Jul 2026 04:49 PM

Re: About my account

Posted by a Superuser, not a Sky employee. Find out more

@Daniielle91 

Are they actually coming to your home or are they going to the location of the fault which might be outside of your property somewhere ?

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