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Discussion topic: ACCOUNT SPECIFIC ISSUE - Cannot update Direct Debit details
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This message was authored by: Elmeck
Message posted on 17 Jul 2026 02:51 PM
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ACCOUNT SPECIFIC ISSUE - Cannot update Direct Debit details
Tried several times to update/change my direct debit details (i.e. change of bank account and sort code) but system just errors with.......................................
Change payment method unsuccessful
The details entered did not match. If you would like to enter new payment details, please click 'Try again'.
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 17 Jul 2026 04:02 PM
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Re: ACCOUNT SPECIFIC ISSUE - Cannot update Direct Debit details
You will have to give Sky a call to see if they can update the details for you.
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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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