£50 charge for non return of equipment but this was posted back

[CharlieShade]

 I have been charged £50 for non return of equipment but I have proof of postage and tracked delivery. 

I can't find an online contact option to submit this evidence to request a refund. 

 

[daveNOS]

@CharlieShade The community staff should be able to assist with this, I have escalated your post to them.

Look out for either a private message or a blue chat bubble(towards the bottom of your screen) inviting you to chat, it won't be Instant so you may need to be patient, once you get the invite you have 48 hours to respond or it will close.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @CharlieShade.

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.