1G SIM-only bill £11, not £1

[spactacle]

Help! Not sure what's happened here. Ordered 26 Aug 2026, bill notification 29 Aug

From contract 26 Aug:

Your new monthly subscription
• 1GB £8.00 per month
• 1GB 12 months discount -£7.00
• 1GB net price £1.00 per month
You've agreed to a minimum term of 12 months.
Enjoy Unlimited Calls and Texts with 5G included in your plan at no extra cost

From bill 29 Aug

My Mix - 31 days £11.00

Unlimited Calls and Texts £10.00

1GB £8.00 £1.00

(struck out) £8.00 discounted to £1.00

Data Plan Discounted:-£7.00

•  Offer end date: 28th August 2027

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Total bill statement £11.00

And future monthly bills are all £11.

[Brill+Gill]

Hi @spactacle, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[spactacle]

Had a Sky chat that same evening; a solution was proposed but couldn't be implemented until my number port on 1st Sep had completed.

The port went smoothly. One day later my account is showing correct future bills plus the required credit.

I'm very impressed with Sky customer service.

[caesarome]

Good to read @spactacle so thanks for posting back that your issue has been fixed.

[robhunt2007]

Mine is showing the exact same thing on my bill is it an error on their side or was it them misselling on their website

[PandJ2020]

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@robhunt2007 wrote:

Mine is showing the exact same thing on my bill is it an error on their side or was it them misselling on their website

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The former.

[robhunt2007]

Cool thanks I'll get in contact with them to get them to sort it.