Need to report detached satellite dish.. health and safety concern.

[Marie2023]

After storn Isha satellite dish has detached on one side and is swinging at front of house. I tried to flag with sky but no phone number to speak with person.. no email address! Earliest appt with engineer is 30 Jan... 7 days away. It is a health and safety issue. Us there any more effective way way to report this?

Thanks in advance for assistance

[Mark39]

Sky will have given you the first available appointment. You could try a local satellite installer if you would like it dealt with sooner, or get a local handyman to take it down?

[Daniel0210]

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@Marie2023 wrote:

but no phone number to speak with person.. no email 

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@Marie2023 

Sky don't use email for general fault reporting. If you definitely need to contact Sky, (and as long as your services aren’t restricted) then if you already have a Sky Mobile or a Sky Talk landline call free by dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum. Stay on the line as long as possible.

Note: We were informed recently the lines were busier than usual so try to pick a quieter time.

I take it you didn't arrange that appointment for 30 Jan? The engineer slots will be soon snapped up due to the recent weather. 

[TimmyBGood]

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@Marie2023 wrote:

 It is a health and safety issue.

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Unfortunately as all Sky satellite television contracts pass ownership of dish and cabling to the householder upon installation, it's your liability, not that of Sky: this is specifically so they aren't legally responsible for tens of millions of legacy hardware items bolted to the houses of the UK.  Given there's more severe weather on the way, I'd suggest it would be wise to arrange to have it made safe now rather than later: this may be claimable on property insurance.