UNABLE TO MAKE OR RECEIVE CALLS ON LANDLINE

[Mark39]

---

@Brian135 wrote:

unable to plug into the router 

---

For clarification - why not?

[Brian135]

There's no port for phone plug

[Mark39]

---

@Brian135 wrote:

There's no port for phone plug

---

Thanks, First try the connection test here, even if your broadband is working ok: https://www.sky.com/help/articles/broadband-diagnostic-start

If it doesn't detect a fault, you'll need to report it to Sky. If you wish, we can ask Sky's messaging team to contact you here via a private online chat so that you can do so.

[Brian135]

Yes please as unable to get hold of anyone at Sky 

[Mark39]

---

@Brian135 wrote:

Yes please as unable to get hold of anyone at Sky 

---

Result of the connection test?

[Brian135]

Saying fault with me broadband speed down to 28 mbs engineer contacted will respond within 2 days thank you for your help 

[Brian135]

@Mark39 

openreach have text me thanks again

[Mark39]

---

@Brian135 wrote:

Saying fault with me broadband speed down to 28 mbs engineer contacted will respond within 2 days thank you for your help 

---

Glad the connection test detected a fault. I would suggest giving Openreach (the engineer) up to 5 working days to investigate. They don't always attend within 2. Openreach probably won't need to contact you directly, but will handle it remotely.