My landline is not working only

[jackie+smout]

My landline is not working 

no dial tone at all 

been like this since yesterday after the thunder ? 
thsnks 

Jackie smout 

[Daniel0210 · Accepted solution]

@jackie+smout 
Please view and try the troubleshooting on this link if you haven’t already.
https://www.sky.com/help/articles/fix-phone-problems-start 

[jackie+smout]

Done this, thank you but still not working 

[Tom-W19]

Hi jackie+smout

I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

After speaking with jackie+smout we accessed the account and ran a line test which detected an external fault on the line and we have arranged for an Openreach engineer to resolve this shortly.

It was a pleasure speaking with you jackie+smout and thanks again.