Landline phone crackling

[CarolT57]

My landline phone line has been crackling for over a week, so I would like to report this and get help please. As it is difficult to use the landline, and I don't have a mobile phone, online assistance would be much appreciated.

[Highlinder]

@CarolT57Have you tried going through the phoneline help it should either get a point to call which you are unable to do or it let's you book an engineer. If it is the former come back and let us know.

https://www.sky.com/help/articles/fix-phone-problems-start 

[CarolT57]

No, I haven't tried this option. Please could you talk me through how to do this? 

[CarolT57]

Alternatively, would it be possible to book an engineer via this forum?

[Highlinder]

@CarolT57Just click on the link and follow each of the steps.

[CarolT57]

Ok I've followed the steps using that link. The final page says "Get in touch" and it gives two options: "Ask Sky Community" or "Call a Sky expert" which I can't really do because of the crackling noise. 

Is it possible to book an engineer?

[caesarome]

@CarolT57 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂 

[CarolT57]

Many thanks, I have sent a message via the chat function.

[CarolT57]

Hi, since posting on here originally, my phone line stopped crackling for a few days but has now started again, so it would be useful to be put through to someone via the chat function again if possible please? 

I think the issue is with the phone line rather than the phone itself. 

[caesarome]

@CarolT57 

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadban...

You can also run this test via the MySky app.

Let us know how you get on.

[Daniel0210]

@CarolT57 

I've re-escalated your post to Sky. The process is as before.

[Addie15]

Hi there, thank you for escalating this. We have sent an invite to CarolT57.

[Mr+Flibbles+86]

Update - After a private chat an engineer has been booked