28 Oct 2022 12:16 PM
Neither are working. I've been through the diagnostics and it's simply not working and I've been directed here now. Can I get some help please?
28 Oct 2022 01:25 PM
Posted by a Superuser, not a Sky employee. Find out more@SuLarkHave you ran the broadband test as shown below?
Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic
If it finds an external fault it should enable you to book an engineer.
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