Landland not working

[DALunan]

I meant 3 lights not 4.  I only every have 3.

[DALunan]

Only have 3 lights as per normal.

[GD1]

@DALunan  I've escalated your post via the community chat, however it's going to tomorrow before this gets picked up by Sky.

This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[DALunan]

I have 3 lights.  I do not subscribe to VOIP. 

[DALunan]

Thanks for this - very much appreciated!  Thanks also everyone else who tried to help too.

[Addie15]

Thank you for escalating this. We have sent an invite to DALunan.

[DALunan]

Thank you for responding could I book an engineer please?

[Daniel0210]

@DALunan 

You need to carry on the chat via the blue/red bubble now with the Sky expert. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly. 

[Addie15 · Accepted solution]

Update-We have booked an engineer for this issue to be resolved, therefore closing this chat now. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

[DALunan]

Thanks for this - very much appreciated.