Issues with phone line

[shampers2601]

My elderly father is having issues with his phone. Other people can hear him but he cannot hear them. The voice light is not on (Any colour) on his router. He does have a microfilter on the phone line. His broadband is fine. I connected an old fashioned corded phone directly to the phone line (having removed the microfilter) and issue is still there. Can you help please

[Addie15]

Hi there, shampers2601. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Mr+Flibbles+86]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks