Handset shows as "Line Cord Error"

[Jayne+hayward]

We have just moved from BT to Sky talk..  I asked to make sure my line was seperate from the broadband so it wasn't relying on the router and I was advised this was not an issue!  however my phone ever since the switch over shows as Line Cord Error - please check...  I cannot make and receieve calls which is not helpful as I am currently working from home and now having to use my mobile.  Please can you get this fixed asap.. I would call you but land line doesnt work! 

[Mark39]

Does your Sky Hub have a Voice light which is lit? If so, you do have Sky VOIP (internet calls) and need to plug your handset into the socket at the back of the Hub.

[caesarome]

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@Jayne+hayward wrote:

I asked to make sure my line was seperate from the broadband so it wasn't relying on the router

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Have you checked that this is the case, does your router have a voice light on it and if it does is it lit up and if it is lit have you plugged the phone cable into the back of it ?

[Jayne+hayward]

yes I have connected the phone directly to the back of the router and still the same! voice light is off on the router! 

[Highlinder]

@Jayne+haywardWhen did you move from your old provider to Sky?