Fibre just installed earlier today - but landline not working yet

[gracie1948]

@Mark39 Left it for 10 minutes, no change.  

[Lisa-P1987]

Thanks for chatting to us @Robocog . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks

[gracie1948]

@Mark39 Tried again, no luck. A bit of help would be great. Thanks.

[gracie1948]

@Lisa-P1987 Was that message for me Lisa ?I'm waiting for help.

[Mark39]

@gracie1948 OK, I've flagged your post to Sky and a Community adviser may be able to help you via private, online messaging later today.

Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[gracie1948]

@Mark39 Thanks for that. 

[NasSha]

my phone line is now up and running. thanks for your help guys.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @gracie1948 an invite to chat.

[Robocog]

Yes, all good this end @Lisa-P1987 thanks to your good advice
Phone and boradband working like a champ this end

[gracie1948]

@Mark39 Thanks for your help Mark. Problem at the exchange by all accounts,  anyway had a text from Sky today  to turn off Hub and box for an hour. When I turned it back on, phone was working.  Once again thanks.

[Mark39]

Glad it's fixed @gracie1948 😊

[Lisa-P1987]

Update - Spoken to @gracie1948 we have resolved the issue now 🙂