Check line cord message on phone

[Webb63]

Hi

i switched from BT to sky talk in December and the landline hasn't worked since. I also upgraded to sky fibre at the same time. The broadband works fine.

all I get is a please check phone cord message. I've done all the usual checks.

has anyone got any suggestions?

[caesarome]

Does your sky router have a voice light on it that is lit up and if it does is your phone cable plugged into the back of it ?

[Webb63]

Hi their is a voice light on the router but it's not lit. I've tried plugging the phone into the router but get the same msg

[caesarome]

See if you can run this line test to see if a fault is found outside of your property and if something is found you can book an engineer repair, ignore the fact it says it will test your broadband:

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadban...

You can also run this test via the MySky app.

[Webb63]

All tests came back ok.(green tick)

But did see a slow Wi-Fi message