01 Aug 2023 02:14 PM
We can recieve calls and have dialling tone but soon as you dial number line goes silent. Green voice light is on hub and cable is plugged in on back of hub. Have had for serval months with no issues. Anyone else had same and can offer some help how to solve problem!
thx
01 Aug 2023 03:19 PM
Posted by a Superuser, not a Sky employee. Find out more@Acpatel To get you some help I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
Keep an eye out for an invite or blue chat bubble.
When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.
Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.
I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts
01 Aug 2023 03:23 PM
Posted by a Sky employeeHi there! Thank you for escalating this. We have sent an invite to Acpatel.
03 Aug 2023 05:11 PM
Posted by a Sky employeeUpdate-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.
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