Unable to Record watch Recordings on Sky+ Box

[TDGuy]

Since Saturday (2nd) I have been unable to record any channels on my box or watch items in the planner. I have phoned up about it but all the helpdesk could suggest was upgrade to sky q. I am not interested in sky q for many reasons and will opt for freesat first. From what I have read sky should be able to fix this issue from their end quite easily so that I can record and watch from the planner again. I am willing to stay with sky for as long as my old box functions but not if I need to have sky q or glass and an engineer visit etc. Thank for any help!

[Mark39]

What happens when you try? All channels? All recordings? Error message?

[TDGuy]

Hello Mark, when I try to record I get an error message saying Unable to Record, please call (number) to upgrade your sky+ subscription. I tried to call the number but it is out of use, so had to call the general number. I get an error message also when I try to watch from the planner, but can't quite remember the wording. 

[Mark39]

No worries, I get the gist. It's something the Community messaging team might be able to help with via a private online chat, if you wish to give it a try?

[TDGuy]

sure, thanks, any help appreciated

[Mark39]

Ok, I've advised Sky. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates.

For the detail of how it works see this guide:https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[TDGuy]

Thank you for your help, Mark!

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.