Sky Hd no signal issue

[ZH1]

Hi everyone. I've had sky q but they didn't change the LNB satellite as pre sky q box I had the old sky hd box, I actually had to buy another sky hd box as I threw mine out, but it keeps saying no signal, any ideas to how to get the free view channels back on without it saying no signal?

[Mark39]

If you had Sky Q the LNB was changed. Sky Q won't work with a Sky+ LNB. You'll need to get it replaced with a standard LNB.

[TimmyBGood]

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@ZH1 wrote:

 I've had sky q but they didn't change the LNB satellite as pre sky q box I had the old sky hd box

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The LNB must have been changed to facilitate Q box use, and chances are it was a Q-only LNB which was put in place.

[ZH1]

I just said the LNB wasn't changed when they installed the sky Q 

[Annie+UK]

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@ZH1 wrote:

I just said the LNB wasn't changed when they installed the sky Q 

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Sky Q uses a Wideband LNB, Sky+ does not use wideband LNBs so it would be impossible for Sky Q to be installed on a Sky+ LNB and work!!

[ZH1]

So a universal lnb is required?

[Annie+UK]

If you have a HyBrid LNB then you need to make sure the Sky+ is connected to the correct ports on the LNB